🌿 Refund & Return Policy – Maple Creative Studio
At Maple Creative Studio, your satisfaction is our priority. We are committed to delivering high-quality creative work with care and integrity. Please review our policy below for details on how we handle refunds, replacements, and damage claims.
✅ Eligibility for Refunds or Replacements
We offer refunds or replacements in the following cases:
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Damaged Products: If your product arrives damaged (e.g., scratched, torn, misprinted), contact us within 7 days of delivery with photo evidence.
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Lost Shipments: If your item is lost in transit, we will investigate and either issue a refund or replacement.
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Incorrect Orders: If you receive the wrong item, we’ll correct it at no extra cost.
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Stolen Deliveries: While we are not liable for packages marked as delivered, we can help file a claim with the courier or offer a discounted reprint.
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On-Site Project Damage (e.g., murals): If damage occurs during our installation process, we will cover full repair or redo.
❌ Non-Refundable Items
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Custom designs or products after approval and delivery
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Digital items once delivered unless there is a technical fault
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Refund requests made after the 7-day window
🔁 How to Request a Refund or Replacement
Please email us at frescourban@gmail.com with:
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Order number
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Description of the issue
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Photos of the product and packaging
Note: Requests must be submitted within 7 days of delivery.
💳 Refund Processing
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Approved refunds will be issued within 5–7 business days
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Replacements will be shipped as soon as possible, depending on product type and location
🤝 We’re Here to Help
We stand behind our work and your satisfaction means everything to us. If something isn’t right, we’ll do our best to fix it. Thank you for choosing Maple Creative Studio — where creativity meets care.